HSI was recently made aware of a survey seeking ASHI instructor feedback in a way that could be misleading and which made it difficult to identify what organization sent the survey. It was not created or sent by HSI or any HSI company.
We have contacted SurveyMonkey, the platform used to create the survey, to advise them of the issue, and we are currently considering our options for taking further legal action.
We value and seek out our Training Center and instructor feedback on a regular basis through our customer service surveys as well as in the daily interactions of our customer service, technical support and website-based online chat teams. We use this feedback to develop quality programs and new tools to help our Training Centers build and grow their business, as well as to continually improve our customer service.
Protecting the Electronic Business Assets of Your Training Business
Most of us have heard of “phishing scams,” where someone attempts to steal passwords, credit card numbers or other personal information from an individual via electronic means such as email or by hacking a website. But businesses are susceptible to such breaches as well.
DigitalGuardian.com offers several useful tips on protecting your business, including:
- Educate your employees and conduct training sessions with mock phishing scenarios.
- Deploy a SPAM filter that detects viruses, blank senders, etc.
- Keep all systems current with the latest security patches and updates.
- Install an antivirus solution, schedule signature updates and monitor the antivirus status on all equipment.
- Encrypt all sensitive company information.
Regularly monitoring your website for vulnerability is another best practice that has become increasingly important as more organizations begin to conduct at least part of their business online. For example, the proprietary system that runs the portal our Training Centers use to administer their ASHI and MEDIC First Aid training uses AlertSite, a leading third-party provider, to test performance and vulnerability. All our sites are tested daily and weekly to create a reliable and robust system.
Get the Most from Your TC Portal
If you’re new to the ASHI and MEDIC First Aid TC portal, or simply want to increase your user skills on all the tools and resources available to your Training Center through the system, our technical support team is here to help. We’re available from 8 a.m. – 8 p.m. Eastern Time at 800-447-3177 or by sending an email to firstname.lastname@example.org.