Your Training Center has received a QAR (Quality Assurance Review)—now what? The Training Center Administrative Manual (TCAM) defines a QAR as:
“…an evaluation of Training Center records and program delivery activities to ensure consistency with these STANDARDS AND GUIDELINES FOR QUALITY ASSURANCE. The purpose of a QAR is to continually improve the quality and defensibility of HSI; its approved Training Centers, Authorized Instructors, and Instructor Trainers. The QAR is not designed to be punitive. If weaknesses are found, HSI will work with the Training Center Director in a helpful and reasonable manner to make the necessary corrections.”
A Training Center may be selected for a QAR only once in a two-year period unless the Training Center Director or its affiliated Instructors and Instructor Trainers are the subject of a formal complaint.
Don’t let a QAR (Quality Assurance Review) leave you feeling overwhelmed, anxious, or worried.
Don’t let a QAR leave you feeling overwhelmed, anxious, or worried. A routine QAR is fairly straightforward stuff: HSI will request that the Training Center submit documentation such as the rosters from the last two classes conducted and other pertinent documents, and carefully review them. It’s a chance for us to ensure that our standards are being met and to see if there are any areas where we can offer you additional assistance in fulfilling your obligations as an authorized Training Center.
Plus, you can help set yourself up for QAR success when you enter your class rosters into Otis. No more hunting down paper files; a substantial part of the info we’ll need from you will be right there in your portal. If you haven’t been uploading your rosters yet, give our Tech Support team a call at 877.440.6049 and we’ll walk you through it.
A QAR is an excellent opportunity for HSI and your Training Center to touch base and make sure that your students are receiving the very best in emergency care training. Besides, our QA team is really nice, so don’t fear to be QAR’d!
To learn more about the Training Center Administrative Manual (TCAM) download a copy.