Quality Assurance compliance

Getting It Right, So Lives Can Be Saved

You need to feel confident in your emergency care and safety training. At HSI, we make ongoing investments to continuously improve the validity, defensibility, and effectiveness of our quality assurance standards, our organization and our family of brands. HSI’s Regulatory and Quality Assurance team closely monitors laws and regulations affecting our health and safety training programs and works diligently to ensure that our training programs comply with applicable laws and administrative rules. 

Otis Dashboard

We set standards, so you get quality. 

Each authorized ASHI and MEDIC First Aid instructor must adhere to a set of quality assurance standards designed to help monitor and improve the performance of HSI and our approved ASHI and MEDIC First Aid Training Centers. We conduct random Quality Assurance Reviews of our approved Training Centers and resolve formal complaints in a reasonable and consistent manner. Our standards are revised as necessary and published in the HSI Training Center Administrative Manual (TCAM). To view the most recent version click the link below. 

Download The TCAM

Registry Status Database

For our emergency care offerings, we maintain an online registry status database of all approved Training Centers, authorized instructors, and instructor trainers (both current and past). Using this search tool, regulators, employers, and prospective customers can verify the status of the Training Center and instructors.

Check the registry for Instructor Status

Rate Your Program

We encourage individuals who have participated in an ASHI or MEDIC First Aid course to spend a few minutes providing feedback directly to HSI through our online “Rate Your Program” course evaluation. In an effort to reward excellence and to strengthen future training efforts, we share both your praise and criticism with our authorized instructors.Rate your Program

Formal Complaints

A formal complaint is a written allegation that a Training Center Director or an Authorized Instructor or Instructor Trainer has committed a dishonest, unethical, unprofessional, or illegal act.  Anyone may submit a formal written complaint against an ASHI or MEDIC First Aid approved Training Center Director or Authorized Instructor.

Complaints and credential inquiries must be submitted in English and in writing. HSI does not act on anonymous or verbal complaints. To the extent possible, HSI will keep the complainant’s identity confidential throughout its inquiry. For more on our Formal Complaint Process, please see that section in the HSI Training Center Administrative Manual (TCAM) available above. To begin the Formal Complaint Process online, click the appropriate training program brand below.

Register A Formal Complaint About Your ASHI Instructor
Register A Formal Complaint About Your MEDIC First Aid Instructor