This privacy policy describes how we collect, use and protect your personal information. When you submit personal information to us through our website, by phone or by mail, you are consenting to the collection, use, transfer and disclosure of your personal information as described in this Privacy Policy. If you have questions about this policy, please contact us.
Information We Collect
When you visit our website, our web server automatically recognizes your domain name and e-mail address (where possible). We use “cookies” to record session information, such as web pages you have visited, web browser type and version information and items you have added to your shopping cart and/or purchased. Cookies are also used to record past online activities, such as dates and times of your prior visits and/or your purchases and participation in online training courses and examinations.
When you submit information to our website, call us or write us, we receive and store that information. Examples of the type of information you may provide to us are: your email address, telephone number, physical address, account user name, account password, content of e-mails and instant messages you have sent us, responses to survey questions, site registrations, comments posted in our forums, and if you purchase products or services from us, billing information and your credit card number. You can choose to not provide this information, however, you may then not have access to certain features of our website, such as participating in a forum or purchasing products or services.
We do not normally collect information from children under the age of 13. We require parental consent prior to collection of any children’s information. If we learn that we have collected children’s personal information without parental consent, we will delete it from our system.
How We Use Your Information
The information we collect is used to:
- Customize our website content to enhance your user experience, provide you with better service when you return to our website and improve the content of our website.
- Provide you with information you specifically request, product support and customer service, whether through the live chat feature, the contact us feature or otherwise.
- Contact you regarding new products or services or upcoming events offered by us or by our business partners. If you decide you do not want to continue receiving information about new products, services or events, please let us know by contacting us, or you can unsubscribe from email through Manage eSubscriptions.
We may also disclose information to third parties under the following circumstances:
- To comply with legal requirements for disclosure of personal information, such as pursuant to a court order or subpoena.
- To service providers who are under contract with us in order to assist with our business operations, such as credit card processing, mail delivery, product order fulfillment and bill collection.
- From time to time we may be involved in some form of business transfer, whether it is a merger, acquisition or some form of asset sale. In connection with such activity, user information, including your personal information, may be provided to entities and advisors involved in the business transfer, subject to an obligation to keep your personal information confidential.
Changing or Updating Your Information
You can obtain access to the information we currently have on file for you and/or correct inaccuracies in such information by making a written request to us at our physical address or by emailing us. For your protection, we may ask you for additional information to verify your identity before providing you access to your personal information. You can also update your information by signing in to Training Center Manager.
How We Protect Your Information
We have security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. When we transfer and receive certain types of sensitive information online, such as financial information, we redirect visitors to a secure server. However, due to computer hackers, electronic malfunctions, and other events, we cannot guarantee that such safeguards will always protect such information.
Certain portions of our website are only accessible by registered users who have an account with us. Your account can only be accessed by entering the correct password. You are solely responsible for protecting your password, and you should not share your password or personal information with others.
Updates
Please visit this Privacy Policy from time to time, as we reserve the right to periodically update it. When we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. Your continued use of our website after a Privacy Policy update indicates your acceptance of the terms of the updated Privacy Policy.
Contact Us
You can contact us via email, telephone or by U.S. Mail. When you contact us, please provide us with your contact information and a detailed description of your request or privacy concern. Please provide us with your exact name, address, telephone number, and email address at the time of your request.
Last Updated: February 15, 2010.