April 26, 2013

Webinars and Tech Support: The Cure for the Otis Blues

describe the imageOtis, our Online Training & Information System, is a big, powerful software program. There are two typical reactions to “big and powerful software”:

    • Reaction #1: Big and powerful! Great! Lots of tools to experiment with, and I can’t wait to get started!
    • Reaction #2: Big and powerful! Geez, now I have to figure all this out. Think I’ll just close my browser and play a few rounds of Angry Birds instead.

Reaction #2 people, today’s blog is for you. We have two helpful resources to make navigating Otis easy, for whenever you get tired of hurling birds at piggies and jump back into the system at

Ongoing webinars

Each month, we offer several free webinars highlighting some feature of Otis. We'll even let you request a topic of your choice. Can’t make the scheduled webinar time? No problem. We record our webinars and make them available for anytime listening.

Here are our upcoming webinars as well as links to several pre-recorded offerings and our "request a webinar" button:

But wait, there's more! There are also short tutorial videos on various Otis tools within the system itself. Each one is about two minutes long, for those crazy days when you don’t have 30 minutes to spare.

Tech Support Reps—Your new best friends

HSI TechSupportOur tech support reps are amazing. Knowledgeable and friendly, they absolutely want to hear from you. I’m not kidding. I can hear them right outside my office, helping people on the fly, setting up appointments for longer Otis walk-through sessions, or following up on questions they needed to do a little extra research on. They are our Otis cheerleaders and LOVE to talk about their “baby.” You can reach them at 877.440.6049 from 6:00 a.m. to 4:30 p.m. Pacific Time, Monday through Friday, or email at

So if you’ve been a little reluctant to warm up to Otis, maybe a webinar or tech support chat is just the thing to get you started. Get in touch with us today and tell us what you need to become an Otis power user.


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